FSEAP provides confidential information, consultation, counselling and referral services for employees and eligible family members.
Confidentiality is an important part of the bond of trust between FSEAP and you. All services provided by FSEAP are considered confidential*. All of the FSEAP personnel and counsellors sign confidentiality agreements and the counsellors are bound by a Code of Ethics.
All communication between you and your EAP counsellor/consultant is private.
No one from your workplace or private life will be given verbal or written confirmation of your attendance at counselling.
Demographical and program utilization statistics shared with your employer or union are presented in a general, non-identifying way about the employee group as a whole, never identifying individuals.
Case files are stored in a secure location and are not released to anyone without written consent or under court order.
You can choose to sign a written consent giving permission for your counsellor to communicate with other health care providers, and/or other third parties; you may choose to do this in situations where it is in your best interest to involve them in supporting a plan for your treatment.
*Under Provincial and Canadian Law, confidentiality is limited in instances where it is determined that you may present risk of harm to yourself and/or others, by a court order or through some other specific segments of legislation (for example, if it is determined that a child may be in need of protection). In those circumstances, your counsellor may have to report to the appropriate parties or authorities as required by law or ethics.
If you have questions about confidentiality or our practices, please Contact EFAP.