Counselling Support


From time to time, dealing with life's unexpected, or even expected, events can be overwhelming. Most often we can deal with life’s challenges on our own, or with the help of family or friends. But sometimes it can be helpful to consult with a professional— someone who is objective, caring, and experienced at helping with the particular issue you’re facing. When the need arises, your Employee and Family Assistance Program (EFAP) is there to help. 


EAP offers confidential, crisis, and short-term counselling services to help you, or your family, effectively resolve the issue you may be facing. Our professional counsellors are caring, dedicated, and passionate about helping our clients resolve the issues that people face every day, such as:

  • Family / parenting

  • Depression

  • Anxiety

  • Marital / couples

  • Relationships

  • Addictions / substance use

  • Stress

  • Grief / bereavement

  • Trauma / violence

  • Life transitions / change

  • Gender / sexuality

  • Work / career

  • Other personal issues

What can I expect?

When you call, an intake specialist will speak with you about your particular situation, your needs and preferences, and will conduct a brief risk assessment to help determine the best support to help resolve the issue you are facing. You'll also be asked some questions to confirm that you are eligible to access the EFAP service. If you are in crisis, you will be provided immediate help.


FSEAP's personal counselling service includes assessment, information, referral, and/or short-term, goal focused counselling.  Personal counselling services are accessible as: 


  • in-person,

  • telephone,

  • online (e-counselling), and

  • video counselling sessions (where available).


FSEAP's clinical providers are highly qualified and professional EFAP counsellors, all of whom hold a Master's or Doctorate degree in psychology, counselling psychology or social work. Each counsellor has a minimum of five years of clinical experience and is registered with a professional association.


Is it confidential?

Yes, EFAP counselling services are completely confidential. The information collected during your initial call and throughout the service process is used to ensure we can contact you, better understand your needs, and ensure that safety, legal, ethical, and quality standards are met. The information collected is never released to your employer, or anyone else, without your written consent, unless permitted by law or required by a court order.


How do I make an appointment?

Accessing the service is easy. We're here to help 24-hours a day, 365-days a year. Contact EFAP.


Your EFAP may not include all of the services described here. Please refer to your benefit material for more information.